Frequently asked questions.
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Getting started
Who is LemonBooking for?
Venues that rent out space: community centers, sports facilities, church halls, meeting and conference rooms, libraries, dance studios, parks and city- and county-run buildings. All solutions
Can we try it before we commit?
Yes. There is a 30-day free trial of the whole system, with no card required and no set-up fees. We set the system up with you first, so nobody starts at a blank screen. At the end of the trial you choose a plan or walk away.
Do we need someone technical to run it?
No. LemonBooking is built for committees, board members and small teams rather than for technicians. Separate roles let two or three people share the bookings without anyone needing technical knowledge, and support is included in every plan.
Can we import our existing data?
Yes, and we do it for you as part of setting the system up. Customer records and forward bookings come across from wherever you keep them now: another booking system, a spreadsheet, or a shared calendar.
Pricing and billing
How much does it cost?
There are three plans, billed annually, and every one of them includes a website, booking calendar, online payments and your first eight facilities. There are no set-up fees. The pricing page has the current figures for your region and a calculator that works out an exact price.
What counts as a facility?
Anything you take bookings for: a main hall, a meeting room, a tennis court, a field, a studio. The first eight are included in every plan and further facilities can be added for a small additional fee.
Do you take a percentage of our bookings?
No. What you charge your renters is yours. Card processing fees are set by your payment provider and go to them, not to us, and we add nothing on top. Event ticketing carries a small per-ticket fee, which is listed on the pricing page.
Integrations
How do our renters pay us?
By bank transfer, or by card through whichever provider you connect. Stripe, SumUp, Square and PayPal are all supported. They pay from the link on their invoice and don't need an account with us to do it.
Which accounting software does LemonBooking work with?
LemonBooking is a certified Xero integration, and has similar integrations for QuickBooks and Sage. LemonBooking can sync customer information, invoices, credit notes and payments with your bookkeeping software without anyone typing them in twice.
Does LemonBooking work with Google Calendar?
Yes. Bookings sync across, so staff see them alongside everything else in their day rather than having to remember a second calendar. There is also a REST API for integrating with smart devices.
Can we connect LemonBooking to our website?
Yes. The calendar, booking form, facility list and events are each available as a paste-in snippet that drops into your existing site and inherits its fonts and colors, so it doesn't look bolted on. There is a read-only REST API if you would rather power your own pages, and if your site is past saving we can build a new website for you instead. Hosting is included with all plans.