Website editor updates and a new document manager

1. Website editor improvements

Three improvements to the website editor, all available on every plan:

• Members-only pages — restrict any page to logged-in members, working hand-in-hand with the membership module to keep subscriber-exclusive content private.
• Better image uploads — the upload widget now shows the exact dimensions of each image and lets you pick straight from the media library, which makes laying out a page much faster.
• A new typeface — Schibsted Grotesk joins the font library, bringing the total to 17 typefaces you can use for headings and body text (24 today).

There’s more on building and hosting your site with our venue website builder.

2. A new documents manager with folders & sub-folders

Most venues we speak to have a small library of PDFs they need to keep handy — booking documents like conditions of hire and access instructions, plus the organisational stuff like safeguarding policies and annual reports. Up until now they've usually lived in someone's Dropbox or a shared inbox.

The new documents manager gives you a proper place to keep all of that inside LemonBooking, organised into folders and sub-folders. And if a document already lives elsewhere — Google Drive, Dropbox, OneDrive — you can link to it directly rather than uploading a copy, so customers and staff always see the current version.

• Booking documents — conditions of hire, access instructions, key collection, deposit terms
• Organisational — safeguarding policy, fire risk assessment, annual report
• External links — point to a Google Drive or Dropbox file so the version is always current

3. Email delivery status

Every email sent through LemonBooking now shows a delivery status on the Sent emails page, so you can tell at a glance whether your customer actually received it. Statuses are:

• Delivered — accepted by the recipient's mail server
• Failed to send — couldn't reach the recipient's mail server
• Bounce — accepted then rejected (full mailbox, invalid address, etc.)
• Complaint — recipient marked it as spam

This sits alongside the existing alerts that flag undelivered emails to staff, so the few that don't make it never go unnoticed.

4. Multiple locations per ticketed event

A single ticketed event can now run across more than one venue, with tickets sold for each location alongside one another. Useful for festivals that span two halls, a touring lecture that visits three branches, or a panto staged twice at the local school and once at the community centre.

5. Customisable instructions at every form stage

Custom forms now let you write your own instructions at each stage of the customer journey — not just one block at the top. Welcome wording on the intro screen, a different note next to the questions step, a confirmation message after they hit submit. Every stage is fully customisable.

6. More accurate "time on site"

A small but useful analytics improvement: we now use departure pings to measure average time on site. The old method underestimated short visits — anyone who landed on a page and left without visiting a second one counted as zero seconds. The new method can measure single-page visits properly, so your "average time on site" figure is honest about what's happening.

7. Additional enhancements

A long tail of smaller fixes and tweaks that piled up during the autumn: