LemonBooking website privacy policy

This policy covers this website: what we collect when you visit it or fill in one of its forms, what we use it for, how long we keep it, who else sees it, and your rights. If your organisation tries or uses LemonBooking, our privacy policy for clients covers that, and if you book a room or buy a ticket from a venue that uses LemonBooking, the venue’s own privacy policy covers that booking.

This privacy policy is effective as of 19 October 2026. We reserve the right to update or modify this policy at any time.

Contact information

LemonBooking is a trading name of Tectonic Software ApS, which is the company responsible for the personal information described in this policy.

If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact our Privacy Officer at contact@lemonbooking.com

97-99 Bathurst Street, Ground Floor Suite #2127, Sydney, NSW 2000

Cookies & tracking technologies

We measure how this website is used with Fathom Analytics, which sets no cookies and builds no profile of you.

Anything else this site stores in your browser is there to make it work — remembering which region you are reading, for example. You may disable cookies through your web browser at any time, but this may affect your ability to use certain features on our website.

Communications

If you opt in, we may use your personal information to send you communications about our products and services. You may opt out of receiving these communications at any time by contacting us at contact@lemonbooking.com

Other websites & services

This website contains links to other websites and services. Please be aware that we are not responsible for the privacy practices or content of these websites and services — and we recommend that you review their privacy policies before submitting any personal information.

Choosing your region

This website is published for several regions, each with its own prices and payment options. When you arrive at an address that does not name one, we look up the country your IP address belongs to so we can send you to the version written for you. You can move between regions at any time using the switcher in the menu.

The lookup happens on our own servers, against a database held there, so your IP address is not sent to anyone else. It is used to choose a region and nothing else: the lookup keeps no record of it, and it is not used to identify you or work out where you are beyond the country.

This feature uses GeoLite data provided by maxmind.com

Security

We take the protection of your personal information seriously and have implemented appropriate security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

Individual rights

You have the right to request access to the personal information we hold about you and to request that any inaccuracies be corrected. You also have the right to request that your personal information be deleted, to object to our using it, and to withdraw your consent to marketing messages. To exercise these rights, please send us a message using the contact form.

In Australia these rights are the ones the Australian Privacy Principles under the Privacy Act 1988 give you, and our Privacy Officer answers requests under it. If our response does not satisfy you, you can take the matter to the Office of the Australian Information Commissioner at oaic.gov.au

In New Zealand the equivalent is the Privacy Act 2020, and complaints go to the Office of the Privacy Commissioner at privacy.org.nz

What we collect & why

We collect what you type into the forms on this website:

The contact form: your name, email address and organisation, what you would like to know, and how you heard about us.
Asking for our demo video: your email address, your country, the kind of organisation you are and the plan you are looking at.

With each form we also record the IP address it was sent from, so we can block repeated automated submissions.

We also note how you reached us: the website you came from and the first page you visited on ours, leaving out anything after the page’s address, and the campaign name if you followed one of our tagged links.

We use this information to answer your enquiries and send you what you asked for. We do not sell it, and we do not use it to build a profile of you.

Signing up for a free trial, ordering a subscription (or cancelling one) is covered by our privacy policy for clients.

How long we keep data

When a period below ends, we remove your name, email address and anything else that identifies you. IP addresses are always deleted after 90 days.

IP addresses: 90 days
Messages and demo video requests: One year
Our record of each form you send: One year
Copies in our email and team chat: One year

Backups of deleted data are kept for a further 90 days.

Third-party service providers

These companies handle personal information for us, and only to provide the service we pay them for. Some of them are in the EU or the United States.

Amazon Web Services: Hosting infrastructure (data centres and storage) and the emails we send
Microsoft: Email and calendar services for our team
Superhuman: The email program our team uses
Slack: Telling our team about new messages
Fathom Analytics: Privacy-friendly website analytics (no cookies)
Laravel Nightwatch and Bugsnag: Error reports for our developers, kept for up to 90 days. Names, email addresses and IP addresses are removed from them, though reports made before 22 October 2026 may still include them
Anthropic: Customer support & product development