LemonBooking privacy policy for clients
This policy is for organisations that try, order or use LemonBooking, and for their staff: what we collect about you, what we use it for, how long we keep it, who else sees it, and your rights. Visiting this website is covered by our website privacy policy.
This privacy policy is effective as of 19 October 2026. We reserve the right to update or modify this policy at any time.
Contact information
LemonBooking is a trading name of Tectonic Software ApS, which is the company responsible for the personal information described in this policy.
If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact our Privacy Officer at contact@lemonbooking.com
97-99 Bathurst Street, Ground Floor Suite #2127, Sydney, NSW 2000
The data in your system
Your customers’ details, bookings, invoices and everything else your staff and customers put into your LemonBooking system belong to you. For that data your organisation decides what is collected and why, and we handle it only on your instructions, as our terms of service set out.
Your system’s database and files are hosted in data centres in the United Kingdom. We sign a data processing agreement on request, and we send the list of companies that help us process your system’s data when you ask for it.
Every system has its own privacy page for the people who book with you, which names your organisation and the services you have switched on.
How long we keep data
- IP addresses
- 90 days
- Trial sign-ups, orders and cancellations
- Until one year after your trial or subscription ends. If it never starts, one year after you sent the form. Then we remove the names and contact details.
- Your system and everything in it
- 90 days after your trial or subscription ends, unless you ask us in writing to keep it longer
- Changes made in our admin area
- Audit log entries are kept for 2 years
- Invoices
- Five years after the end of the financial year, as Danish bookkeeping law requires
Backups of deleted data are kept for a further 90 days.
Communications
We email your system administrator and billing contact about your trial, your subscription and your invoices, and about changes to LemonBooking. You may opt out of product news at any time by contacting us at contact@lemonbooking.com
Security
We take the protection of your personal information seriously and have implemented appropriate security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
Individual rights
You have the right to request access to the personal information we hold about you and to request that any inaccuracies be corrected. You also have the right to request that your personal information be deleted, to object to our using it, and to withdraw your consent to marketing messages. To exercise these rights, please send us a message using the contact form.
In Australia these rights are the ones the Australian Privacy Principles under the Privacy Act 1988 give you, and our Privacy Officer answers requests under it. If our response does not satisfy you, you can take the matter to the Office of the Australian Information Commissioner at oaic.gov.au
In New Zealand the equivalent is the Privacy Act 2020, and complaints go to the Office of the Privacy Commissioner at privacy.org.nz
What we collect & why
- Signing up for a free trial: your name and email address, the names and email addresses of any staff you add, and your venue’s details, prices and opening hours.
- Ordering a subscription: the names and email addresses of your contact, your system administrator and whoever pays our invoices, your organisation’s address and registration numbers, and any purchase order number.
- Cancelling: your name and email address, why you are leaving, and the bank details for a refund if you give them.
- Using LemonBooking: your staff’s names, email addresses and sign-ins, and a record of the changes they make in your system.
- Paying us: the payer’s name and payment details. Card details go straight to the payment provider and never reach us.
- Writing to us: your messages, and the records in your system our team looks at to answer them.
With each form on this website we also record the IP address it was sent from, so we can deal with automated submissions.
We also note how you reached us: the website you came from and the first page you visited on ours, leaving out anything after the page’s address, and the campaign name if you followed one of our tagged links.
We use this information to set up and run your system, invoice you and take your payments, answer your questions, and keep the accounts the law requires. We do not sell it, and we do not use it to build a profile of you.
Third-party service providers
These companies handle personal information about you for us, and only to provide the service we pay them for. Some of them are in the EU or the US.
- Amazon Web Services
- Hosting infrastructure (data centres and storage), the emails we send, and the AI models behind the AI features in LemonBooking, such as search in the help centre
- Microsoft
- Email and calendar services for our team
- Superhuman
- The email program our team uses
- Slack
- Telling our team about sign-ups, orders, cancellations and changes to your account
- File storage, including signed order forms and agreements
- Anthropic
- Helping our team answer your questions and build and improve LemonBooking, which can mean reading the records in your system that a question or a change is about
- Laravel Nightwatch and Bugsnag
- Error reports for our developers, kept for up to 90 days. Names, email addresses and IP addresses are removed from them, leaving at most the signed-in person’s user ID, though reports made before 22 October 2026 may still include them
- Billy and Meneto
- Our invoicing system and our bookkeeper
- Nordea and Wise
- Provide our company bank accounts, and Wise takes card payments of our invoices when agreed
- GoCardless
- Collecting our invoices by Direct Debit
- Stripe
- Card and bank payments for prepaid credit
- Revolut
- Card payments for prepaid credit made before we moved them to Stripe
If you connect an AI tool or other software to your system yourself, through an API key or the AI connector, it works for you rather than for us, and its own company’s privacy policy applies to what it reads.